Hi, I’m Eva Olsson
Service and UX Designer turning data and AI insights into clear, impactful, user‑centred solutions
I cut through complexity by mapping unclear flows, honing in on the real problem, and designing services or products that deliver clarity and impact. My work spans Ericsson, IBM, Telstra, Melbourne Water, NBN, NAB, and government bodies, where I’ve aligned strategy with delivery through research, prototyping, service and user experience design. Pragmatic and adaptive, I explore how AI‑enabled design can meet real human needs while ensuring outcomes are respectful, actionable, and meaningful.
Case Studies
Contact Eva for access to some of the case studies
Navigating Uncertainty and Leveraging User-Centered Design to Explore AI Solutions for Australian Industries
Service Design, Product Design, Gen AI Concept Testing with Prompting & Synthetic Data, Human-Centered AI Ethics
Enterprise Case Study Customer Engagement
Enterprise focus
Transforming Customer Experience in Network Migration with Targeted Insights
Service Design, Research, UX, CX Metrics Strategy
Consumer Case Study Network Migration
Consumer focus
Evaluating and Enhancing Customer Engagement through the CAB Program
Service Design, Research, Concept Testing
Enterprise Case Study Customer Engagement
Enterprise focus
A quick prototype exploring how recording, playback, and adaptive reminders can reduce anxiety for elderly users with memory or digital literacy challenges.
Research, UX, UI, Prototyping, Accessibility, GenAI
Consumer Case Study Inclusive Design
Consumer focus
Building a scalable solution to streamline invoice processing and reduce manual effort
Business Analysis, UX, UI, Workflow Design, Business Rule Mapping
Enterprise Case Study Operational Efficiency
Enterprise focus
Designing a responsive, user-friendly application to streamline service requests across diverse environments
UX, UI, Form Wizard, Journey Mapping, Responsive Design
Consumer Case Study Workplace Experience
Consumer focus