Hi, I’m Eva Olsson
Information Compliance Lead and designer of complex systems.
I’ve built design communities, prototyped AI solutions in innovation teams, and am actively exploring agent‑based workflows in my own practice.
Now I focus on the governance and data foundations that make AI work in the real world.
Ericsson, IBM, Telstra, Melbourne Water, NBN, NAB, government.
Experienced, curious, focused on clarity and impact.
Case Studies
Contact Eva for access to some of the case studies
Navigating Uncertainty and Leveraging User-Centered Design to Explore AI Solutions for Australian Industries
Service Design, Product Design, Gen AI Concept Testing with Prompting & Synthetic Data, Human-Centered AI Ethics
Enterprise Case Study: Customer Engagement
Enterprise focus
Transforming Customer Experience in Network Migration with Targeted Insights
Service Design, Research, UX, CX Metrics Strategy
Consumer Case Study: Network Migration
Consumer focus
Governance & Compliance Focus
Designing a lightweight AI tool to map Victorian regulations to content with clarity and strategic insight
AI Workflow, Governance Mapping, UX, Structured Reasoning, Ethical Design
Compliance Case Study: Portfolio Demonstration
A quick prototype exploring how recording, playback, and adaptive reminders can reduce anxiety for elderly users with memory or digital literacy challenges.
Research, UX, UI, Prototyping, Accessibility, GenAI
Consumer Case Study: Inclusive Design
Consumer focus
An APP 1.7 assessment tool for government agencies — built by mapping the problem before the prototype
Service Design, Business Process Analysis, User Journey Mapping, Stakeholder Mapping, Structured Reasoning, Regulatory Research, Prototyping
Compliance Case Study: Portfolio Demonstration
Governance & Compliance Focus
Enterprise focus
Evaluating and Enhancing Customer Engagement through the CAB Program
Service Design, Research, Concept Testing
Enterprise Case Study: Customer Engagement